Herb Kelleher Quote

In the mix of building a social network / web site community it is easy to misplace your priorities and think that just having a great blog, and an excellent way for people to contribute to the site is what it takes. No, it takes far more than that, but also something very simple: building…

The story is the new about page. Does your business have a story? If not, you need one. People connect emotionally with stories, and they help people connect emotionally with your product and your company. I highly recommend tuning your story. Everybody has one, but most people forget to tell their own. Stories can be…

I am currently experiencing an ethical dilemma. I wanted to see if you had any advice. Situation: Tornado provides hosting and email support for a company that has just asked us to provide FTP access to the files on our server so they can move their hosting to another company. That’s all fine, we have…

Zeldman has a great argument for why you should never design on-spec. Basically, he sums it up in one sentence: Design is only partly decoration. Mainly it is problem solving. Unless the RFP spells out site goals and user needs in phenomenal detail, you can?t create an appropriate design because you don?t yet know what…

I am excited to see various postings on the internet recently where people say that it’s more about the people rather than the ideas. I find this to be very true (I even wrote about it last May). I so frequently find people praising the exact opposite approach though! It drives me crazy when somebody…

This is going to be humorous for a few people so just bear with me here. A developer gets a call from some designers and they are concerned about a certain few web sites going offline that some other developers had produced and host. The designers are concerned because they say the developers want more…