in Business

I’ll jump right on that like a cat jumps on a stove

Why is it fair for a client to ignore their project for 2 months (which was no less a rush than every other project) and expect me to jump right onto it when they suddenly have time?

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  1. I feel your pain. A lot of clients I’ve had in the past that want high quality work with an extremely fast turn around, yet they take three days to respond to emails.

  2. Oh my goodness!

    Amen, Amen, Amen!

    I totally agree with you! I have had clients sit on things for months and then finally contact me and want it done the next day!

    Amazing….sometimes I feel as if I want to launch and finish the site more than the client….and it’s their website for their business!

    Thanks for letting me vent!

  3. What about those clients who, upon setting out on the project, lose all interest and kind of just stop doing anything, ever? (Maybe we just have a few more months to wait?!?). The worst part is, you start with plans to completely overhaul their current website, then months later, because they have offered almost nothing in the way of content, you have to send them back a virtual duplicate of their old website with a new template. Thats a killer for anyone who likes to do a good job!

    Yes nice ranting place thanks 🙂

  4. I see two options in this situation: 1) Smash their face in. 2) Use a trouble ticket system for communication with the client and make sure it timestamps everything. Use the TT system for all communication and when they make strong demands, point to the time span that has gone by on their end. I’d much rather go with 1 though. So much faster.

  5. Yes it is a curse isnt it… like when you get artwork signed off, you create static templates of key pages, then they change some key aspect of the design… ARGH.

  6. If you want to keep them as a client, leave an email paper trail of how often you’ve just ‘checked up’ on the progress of the content request or whatever it is on their end that’s holding up the process so that if you can’t do it on time when they ask for the rush, you can point to how you’ve tried to help them plan accordingly. It takes the pressure away from you and puts their poor project management on the spot. Then you over deliver anyway and charge them accordingly.