Comments on: 1&1 Internet – file this under complaints about 1and1.com

By: 1 & 1 INTERNET AG

1 & 1 INTERNET AG — Fri, 09 Dec 2011 18:06:54 +0000

1AND1.COM This is a fraudulent company and unformed. Not accredited by BBB (Better Business Bureau). Keep and not to delete your personal information and credit card. Billing is days after order with higher values than those agreed. Your domain can go in redemption period and finally you can lose your domains.

By: wayne

wayne — Fri, 27 May 2011 12:29:37 +0000

After 7 years of problems with 1&1 asked for credit ( one month ) long
story short they froze my website and basically told me to get lost.
Pay up or you go to collection.
Seems like with all the business accounts they host and the numerous times 1 & 1 drops the ball this should be class action case
for damages to their customers. Wayne

By: jon lu

jon lu — Tue, 05 Apr 2011 21:24:34 +0000

They are nothing but lying stealing disgusting crooks. They take the money and do not provide any thing for it

By: Russell Eaton

Russell Eaton — Mon, 16 Aug 2010 16:35:04 +0000

Here is a copy of an email I sent to 1&1 (but no doubt they will ignore it):
Satisfied with your service? You must be joking. You renewed a domain name I do not require. You say you had it on automatic renewal, but at time of purchase this was not made clear – you did not give me the option to chose whether or not to have it on automatic renewal. When purchasing a domain, your website refers to a tick sheet that includes “automatic updates” – if this refers to “automatic domain renewals” then you should be ashamed of
yourselves for using grossly misleading words. There is nothing on your website to indicate that the domain is on automatic renewal or how to disable this. My numerous attempts to bring all this to your attention have failed as I just get fobbed off and referred to a “complaints dept”. Please have the decency to refund me the charge of £10.56 or I will make a complaint to Paypal to recover the money. You simply cannot expect to deceive people by using dubious “inertia selling methods” and by not making the issue of automatic renewal absolutely clear. With godaddy this issue is absolutely clear and straightforward.
Russell Eaton

By: david m

david m — Fri, 14 May 2010 21:48:09 +0000

1&1 has a terrible structure that makes it impossible to transfer out your domain. They keep it locked, and cancel your policy, then charge you $40 to reinstate the domain you already paid for, and then charge you for the domain again. Forget about customer service — they’re useless. Stay away at all costs — once you’re in their grip they’ll never let you go without fees and underhanded techniques.

By: Liz

Liz — Thu, 13 May 2010 14:49:00 +0000

I attempted to get hosting and one domain through 1and1 however after putting in my card details I though differently so clicked the red cross at top right of browser. The 1and1 system still took my account details and created an account. Not only that but proceeded to take money from my bank. I asked my bank to block them which they did. Now they have sent me to collection agency’s for a service i never used nor finished properly getting. I have also sent letters to cancel their having made the account without my full concent.
I am in the UK and seeking other UK people to bring a Class Action against them. Please email to Angellizbeth2000@juno.com if you wish to be included and are prepared to face them down in court if necessary.
Thank you.

By: CHARLES MCCALL

CHARLES MCCALL — Fri, 08 Jan 2010 15:08:34 +0000

NEVER GOT WEBSITE WORKING AND CANCELLED TWICE- NOW HAVE BEENSENT TO COLLECTIONS- TIRED TO TALK TO CUSTOMER SEVICE- THEY ARE A JOKE

By: crai

crai — Thu, 21 May 2009 20:02:46 +0000

i closed a Account i june 2008 and they never closed it and
they tryed to bill me this may you need to file a Complaint
with Federal Trade Commission i did.

By: dan

dan — Fri, 20 Jun 2008 00:14:35 +0000

hey man join the club. ive been doing tricks, jumping through hoops and sending fruitcake for christmas in order to get my domain privacy turned off so I can transfer my domains away from the horrible 1and1 .

they renewed my domains on an expired credit card and then sent me to collections agency with no real notification (they even left my domains online for 3 months after expiry) . Any normal registrar turns off your service when a payment is declined.. but oooooohhh nooooooooo not 1and1.

After paying their collection agency I had to wait 9 business days before they would remove the billing lock on my account.

Here is the best part of all!!! I requested my AUTH INFO codes and to have my domains unlocked and domain privacy turned off so I can transfer them away. The wonderful support at 1and1 unlocked my domains and provided me with auth info codes BUT BUT BUT…. would not turn off domain privacy protection until I gave them a new credit card to update my billing profile. They refused to remove privacy until I did that. They essentially have held my domains hostage for no reason at all.

I sent them exerpts from ICANN outlining how they are NOT allowed to deny transfer of my domains since I do not owe them any money.

Thought I’d share my lovely experience with you. In the end I ended up giving them a credit card # just so I can be done with their shitty service. Im still waiting fro them to release the domains to the new registrar.

By: Kelli

Kelli — Tue, 03 Jun 2008 06:35:52 +0000

1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:

1.) File a complaint with the Pennsylvania Attorney General’s office at http://www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely Unsatisfactory rating by going to http://www.bbb.org
3.) File a complaint with the Federal Trade Commission at http://www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is http://www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at http://www.cbs.com, http://www.nbc.com, http://www.abc.com, and http://www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!

My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!

Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317) 469-7529

By: David

David — Wed, 30 Apr 2008 02:46:06 +0000

I don’t know if this is standard policy amongst site providers (can anyone tell me), but apparently all 1and1 support personel have access to our passwords. I thought my information was supposed to be private. When I asked them about this, they told me it was to verify my identity.

They have a ton of personal information of mine to verify my identity on the phone. Why do they need to give any guy/girl off the street who happens to get a job with them access to my privacy?

By: Scott

Scott — Fri, 25 Apr 2008 07:48:55 +0000

Today I just opened up two letters from 1&1′s wonderful collection agency saying I owe them money (~$50 total) About a year ago I did a domain name and hosting through them (my first time publishing a site) Since then I had pretty much forgotten about the whole thing until these letters arrived. A quick google search enlightened me that my story of an expired credit card, no attempt of contacting the customer, and going right to their collection agency was far too common.

So, what’s the best way to deal with this scam artist of a company? Am I pretty much screwed and need to pay up? And whats the proven method on how to eventually completely cancel out my account so I never have to deal with them again??

By: Dave

Dave — Tue, 15 Apr 2008 14:24:34 +0000

On sunday a customer rep from 1and1 walked me through changing my password. All 400 emails from my buisness account vanished. The complaints and customer service departments won’t return my emails or address the situation. I envision an ostrich with its head in a hole. Stay away from 1and1.com. I’m moving my domains and website to a much better company.

By: TN

TN — Tue, 08 Apr 2008 00:40:05 +0000

I am writing about a company called 1&1 which has a web site at 1and1.com and about their preposterous cancellation policies. I cancelled service with them back in September. I used the online cancellation system and printed my credit receipt.

In April I received a letter from a collection agency demanding payment. I called 1 and 1 and spoke with a very rude unhelpful person. I was informed that even though I cancelled service I still had to pay the bill before they credited the account. Because I didn’t pay the bill and additional 18 fee was added. GO figure.

By: Schandra

Schandra — Mon, 07 Apr 2008 02:32:10 +0000

I opened web hosting with 1and1 for personal use and I never even hosted any page. This Feb 08, I got a bill for $23 from billing department. I called the billing department they told that there was a mistake and they will credit me the overcharge and my account is closed. I got a email with credit information. Two weeks I got a collection letter from NCO financial stating that I have to pay $2.0 and since it was due for month a late fee of $18.00 also to paid.
I did not get any information about balance due from 1and1 prior to this and infact they told me that my account is settled. Even if there is a balance due 1and1 would have taken from my credit balance.

So I called the billing department asking about it. They were unco-operative and very arrogant. One of the worst billing department person I ever talked.

By: Kalai C

Kalai C — Wed, 02 Apr 2008 12:31:06 +0000

I hated 1 & 1 too. My story is very similar with Rafic Alaouie. But just that I haven’t paid them yet. I never received any mails from NCO about this charge. There is no right for them to hold the website and then charge the unreasonable late fee. It is a matter of principle.
Yes, I would love to see some legal action against them. Let me know if u guys start a class action law suite against them, I’ll love to join!!

By: Rafic Alaouie

Rafic Alaouie — Tue, 01 Apr 2008 20:40:05 +0000

Wow!!! i guess there are hundreds like me. Make a long story short. I ldid not renew with them but they did that automatically for me. The credit card they had on file expired so they unsuccessfully tried to charge it. They did not both to contact me. sent me to collections. After pulling teeth with them, i decided to pay it and just move on. That was back in september. Yesterday I received a letter of another collection. i called and found out that since my collection was paid i was back in good standing and my account was reactivated and re-billed. and since the credit card on file was still not valid, and my bill was past due, i was sent back to collection. it was my responsibility to cancel out the account and i should have read the fine print. When i called to resolve this, Damien at billing hung up the phone on me accusing me of misquoting him.
I really think we should start a class action law suite against those scammers. If you are interested, please email me at alaouiedc@gmail.com

By: Bev

Bev — Wed, 26 Mar 2008 18:22:23 +0000

Damien, the billing manager must be a popular guy, I have had the same experience as others, being turned over to NCO for collections, and an additional late of $18.95, which 1&1 has never informed of. They have zero interest in customer service. Even the person at NCO stated that 1&1′s collection policy was very aggressive and he’s fielded many calls on this topic.

This are signs of a company in deep trouble…don’t get suckered by their promotions.

By: Diana

Diana — Thu, 20 Mar 2008 16:19:13 +0000

I hate oneandone.com. They have the worst customer service. It is incredelous how flippant they are over our issues. My emails have been down since yesterday over a billing issue I didn’t even know I had. They were charging me $4.99 a month for a Norton Internet Security package I didn’t even elect. No manager has ever been able to help me. I finally spoke with Damien, the supervisor in Billing, and he advised that I was going to be billed an $18.95 late fee and if I didn’t complain anymore and accept his settlement he would waive the late fee. I asked for the additional service to be cancelled and he said it is a non-refundable fee and could only be cancelled after the billing period (June 2008)! I would love to take legal action! Anyone can contact me!

By: Matt

Matt — Wed, 19 Mar 2008 21:35:09 +0000

I have just got a email from some “debt” agency here in the UK, concerning 1&1 Ripoff.co.uk…

I originally, bought a domain name through them, back in 2003, I never used the name, it was bought in error, I never thought anything more about it, thinking it would be cancelled after the 2 year period I had paid for… IF ONLY…

2 years ago I was contacted by these scumbags, threatening me with legal action if I did not pay up in full for the renewal of my domain name… I paid up on, but only on the understanding that my account was from that date forward, CLOSED! If only…

Fast forward 2 years, and I am in exactly the same boat, I have this “debt” agency hassling me for something I have never EVER used, nor indeed intend too, enough is enough!!! I am now logging every email from both 1&1 and their “debt” agency, and I have from day one notified 1&1, that I will be charging them at the rate of £50 per hour, until this is concluded to my satisfaction, I will be seeking damages through the small claims court here in the UK!

By: Todd Dillion

Todd Dillion — Fri, 07 Mar 2008 04:03:27 +0000

Who the hell is cyberscape? Went there thinking it was a search engine. Use Google folks, cyberscape is just a website somebody slapped together. That message above is spammy….

By: DontheCat

DontheCat — Wed, 05 Mar 2008 18:36:05 +0000

the number of websites/pages/forums on cyberscape that feature complaints on 1and1 is 1.9 Million.

Only they are happy with themselves.

Trash to the core

By: Juan R. Rohincho

Juan R. Rohincho — Mon, 25 Feb 2008 17:11:21 +0000

NOW THEY SAY WE SORRY SENIORE ROCHINCHO BUT WE DONT GET YOUR FAX!!! I SAY TO THEM, WTF? WHAT YOU MEAN YOU NO GET FAX?? I SAY I HAVE COPY OF FAX SENT, IT SHOWS SENT OK!! THEY SAY YOU SEND ANOTHER ONE, NO?
NOW I ALREADY TOOK BACK THE DAMN FAX MACHINE TO OFFICE DEPO!! WHAT I DO NOW? I GO BACK TO OFFICE DEPO AGAIN TO TELL THEM GIVE ME BACK FAX MACHINE SO I FAX THESE TURDS AGAIN!! THIS IS LOCO!!

By: Sally Trauco

Sally Trauco — Fri, 22 Feb 2008 21:05:23 +0000

Diddo. Cancelled my host package in Sept 07, forced out of a contract to pay through Dec 30th (contracted for 1 year in order to save a little $$…BAD IDEA!) and surprise, got billed again in Jan 08. After calling 1and1 billing to ask why the bill, they were not sure BUT suggested I pay it since I guess they can never be wrong about a bill. I agreed to pay them based on the fact that they promised this was the final bill. I did refuse to give them my credit card to draft it since I am leary they will continue to bill me using my info. I called their billing number 3 times in the last 3 weeks during business hours and they have been closed to to unknown reasons, weather and holidays(??). Today after another unsuccessful attempt to pay them over the phone, I emailed with my issue and they told me they had turned it over to collections already…..is it legal to do that without written notice that they are getting ready to??? I called the collection agency who said it was turned over 3 weeks ago while they were still supposedly researching my account to see why I got billed and tacked on misc other fees. I have a feeling I will continue to get billed and have it turned over to collections without notice to me for the rest of my life!!
Morale of the story: Don’t contract with 1and1 unless you are ready to shell out money for the rest of your life OR have bad credit!! 1and1 sucks!

By: Juan R. Rohincho

Juan R. Rohincho — Thu, 21 Feb 2008 17:08:19 +0000

This 1and1 company WONT GIVE ME MY PASSWORD to Control Panel!!! I tell them I had it stored on “thumbdrive” and lost it. Can you believe it? They say it a “security issue” why they cant give me my own password. They sound like they from india too.
I give them my name, address, email address, credit card and LOGIN ID! They say yes, seniore Rohincho, we do show that all correct, but you need to FAX US a new email address! WTF? What is wrong with the one I have on file?
NOW, because of these cehones, I need to go out and by a freakin fax machine, fax my info that they already have, and then return the damn fax machine to Office Depo, (I tell them I not happy with machine).

By: David

David — Tue, 19 Feb 2008 21:25:36 +0000

On Thurday 14 February 2008 I was alerted by a client my website was down. At 3:38 PM central I placed a call to 1and1 tech support to report the problem. At 3:50 PM the tech support system answered the call and informed me it was a billing issue. Confused I called the billing department at 3:58 PM central Thursday. The recording stated they were closed for the day.

At 8:06 AM central Friday I called the billing department at 1and1. the call was answered at 8:20 AM. At this time I was informed I had a past due balance of $29.95. I asked why this had not been brought to my attention sooner? Why did I not receive an invoice or bill? why did I not receive a notice that there was a billing problem with my account. I was provided with NO ANSWERS to these questions. I was simply told if I wanted to restore the hosting service I had to call a collection agency and pay the bill. I would then have to call 1and1 back with the confirmation number provided by the collection agency.

Reluctantly I made the call to the collection agency. I am now told a “late fee” of $18.95 was added as well as a collection fee of $8. After some argument I paid the bill so I could get my site back up.

At 8:36 AM central Friday, I placed another call to 1and1 billing with the confirmation number provided by the collection agency. Again a long hold of more than 20 minutes before an answer. I provided the information required and demanded the password be reset, and the site restored. I was told I would receive an email confirming the host restoration. At 9:48 AM central I received an email from Shireen Major
Transfers Department at 1&1 Internet stating it will take 3-4 hours for the “system” to catch up.

I sent several more emails and placed numerous calls throughout the day on Friday to restore my site. All emails were unanswered and all calls were disconnected after long waits on hold.

I CALLED OVER THE WEEKEND … 1AND1 IS CLOSED. I CALLED MONDAY MORNING … 1AND1 IS CLOSED.

ON TUESDAY 19 FEBRUARY 2008 I BEGAN MY CALLS AT 8:01 AM CENTRAL TO THE BILLING DEPARTMENT. I WAITED ON HOLD UNTIL 8:14 AM. I DISCONNECTED THE CALL AND CALLED BACK THIS TIME PRESSING 1 FOR SALES. AT 8:20 AM SOMEONE ANSWERED IN SALES AND PUT ME ON HOLD FOR BILLING. I AGAIN WAITED ON HOLD UNTIL 9:12 AM WHEN I DISCONNECTED THE CALL. I IMMEDIATELY CALLED BACK AND PRESSED 2 FOR BILLING HOPING SOMEONE ACTUALLY WOKE UP AND CAME TO WORK THIS MORNING. NO LUCK. AT 9:49 AM I DISCONNECTED THE CALL AND AGAIN CALLED BACK THIS TIME PRESSING 1 FOR SALES. AT LEAST SOMEONE EVENTUALLY ANSWERS AT THIS DEPARTMENT. SURE ENOUGH THE CALL IS ANSWERED AT 10:01 AM. I IMMEDIATELY ASK FOR A SUPERVISOR. I AM ASKED WHAT DEPARTMENT AND I STATE I WOULD START WITH THE CALL REP’S SUPERVISOR. I AM AGAIN PLACED ON HOLD. AT 10:32 AM I DISCONNECT THE CALL. I CALL AGAIN PRESSING 2 FOR BILLING. THE CALL IS ANSWERED AT 10:58 AM. I EXPLAIN MY COMPLAINT TO THE OPERATOR WHO IS UNABLE TO TELL ME WHY MY ACCOUNT REMAINS LOCKED. I ASK FOR A SUPERVISOR WHO CAN TAKE CARE OF THE PROBLEM. AT 11:10 AM SUPERVISOR DAMIEN ANSWERS AND TELLS ME HE CANNOT UNLOCK THE SITE FOR AT LEAST 1 – 3 BUSINESS DAYS FROM TODAY!!!!!!!!!!! NOT FROM FRIDAY WHEN THE MONEY WAS EXTORTED FROM ME BUT FROM TODAY … TUESDAY … FIVE DAYS AFTER RECEIVING PAYMENT OF $57 FOR A $29.95 BILL. WHEN YOU ACCEPT PAYMENT YOU ARE OBLIGATED TO PROVIDE A SERVICE. 1AND1 OBVIOUSLY KNOWS NOTHING ABOUT SERVICE. THE SUPERVISOR CANNOT ANSWER MY QUESTIONS REGARDING WHY I WAS NOT CONTACTED ABOUT A BILLING PROBLEM PRIOR TO TAKING THE SITE DOWN, CHARGING A LATE FEE AND SENDING THE ACCOUNT TO COLLECTIONS.
HE ALSO COULD NOT EXPLAIN OR JUSTIFY SENDING THE ACCOUNT TO COLLECTIONS WHEN NO SERVICE IS PROVIDED WHEN AN ACCOUNT IS SHUT DOWN.

SUPERVISOR DAMIEN AT 1AND1 SUGGESTED I WRITE MY COMMENTS TO COMPLAINT@1AND1.COM. I DID SO AND THE EMAIL WAS RETURNED AS NOT A VALID ADDRESS BOTH IN THE SINGULAR AND PLURAL VERSIONS.

How can a company charge a late fee without first presenting a bill with a due date? How does a company expect a client to pay a bill when a bill is not provided? How can an account be sent to collections without a service being provided? How can you take money from your client (in this case $57 for a $29.95 service) and NOT provide the service????? 1and1 has no answer to any of these questions. And HERE’S a question for all of YOU … how does 1and1 stay in business with such a lack of concern for their customers?

I will be collecting my site information as soon as the site goes live again and will be transfering it to another host. I hope all who read this will consider doing the same.

It is 3:11 PM central on Tuesday February 19, 2008 . FULL payment for the 1and1 account was received at 8:36 AM Friday February 15, 2008. The web site is STILL DOWN, the issue remains unresolved, and I have received NO response from 1and1 regarding my complaints. Again … 1and1 was paid for a service and refuses to PROVIDE the service.

By: shuwang yan

shuwang yan — Thu, 14 Feb 2008 23:17:51 +0000

Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7.

They did that without my notice ,they did not even give me email notice. Suddenly, my website is completely down and I had no idea ,but I can only called 1and1 internet customer service
I made three calls and every call keep me waiting about 18 minutes. After the 3rd call (5 hours later) ,I checked my site and it was working eventually. I should have transferred my domain name 1 month ago if I have knowledge about php and my sql.

I hate to deal with their customer service.

Last year, when I want to cancel my VPS package, I called them and did it according to what the rep told me. But their cancellation procedure is a little complicated and tricky. Only after one month that my credit card was debited one more month’s fee did I recognize that my VPS is still active.
Actually, this is my only site which is still hosted by 1and1.com . I have transferred the other 5 websites to other hosting company since 1and1.com left me such bad bad experience

One more thing which is worth pointing out is that 1and1 internet continually send us email so frequently and I can only delete their email every time .I don’t even read its since I know 99% of them are all spam emails. They keep bombing my email address for the whole year. I am not against company sending valuable emails to customers, what I am against is you can not send customer emails too many times.

What I am writing this about article is everybody who is considering a web hosting company should carefully research before you make your decision. Of course, I don’t recommend 1and1.com.They throw the most dollars onto the major business related magazines and they ever buy 10 pages whole page ads on one famous tech magazine. But what they deliver is the world’s worst hosting and very bad customer service.I am very curious why such a crook company can still survive in a competitive hosting marketing.

By: Rick Armorsworth

Rick Armorsworth — Tue, 12 Feb 2008 18:13:43 +0000

The bastards at 1and1 sent my account to NCO Financial for collections. What can I do? Do I pay it or what? Is there no justice for this company?

Where is this class action lawsuit I have been hearing about?

We NEED help here folks!

By: Kim

Kim — Mon, 11 Feb 2008 20:31:51 +0000

I have had the same terrible experiences with 1and1. The customer service reps have all been extremely rude and whenever you call in with a problem, the answer is to log in and take care of it yourself. The problem is that my account is usually locked. I have asked them many times to change the e-mail address for notifications (to the e-mail address that they provide for me!) and they have not been able to get that accomplished. Therefore, because all important messages go to an old e-mail address, problems (like expired credit card or whatever) do not get resolved and the account gets behind. Conveniently, they then want to charge me an $18 late fee every time I turn around. Top this off with my attempts to cancel an exchange account for an ex-employee. After making me do the work online myself, they neglected to tell me that an e-mail would be sent to that employee’s e-mail (who, as I mentioned, no longer worked for me) and a response from that account was required. After months of being billed and making automatic payments for a service I canceled, the account was finally terminated, however they are refusing to refund any of the charges that they made. This is a terrible and unethical company. With many other choices out there, please do not choose 1and1!

By: Very/Unhappy

Very/Unhappy — Thu, 31 Jan 2008 17:22:23 +0000

My business web site has been down for three days. We are a small mom & pop operation and depend on it for our income. Have talked to so many “technical support” types that I’m talked out. Bottom line is we are out of business until or if an “administrator” gets to it. Thanks for putting up the Attorney General info. I hope everyone that’s going through this misery takes the time to file a complaint. I sure did!

DON’T PUT YOUR TRUST IN 1&1. WE MADE THE MISTAKE 4 YEARS AGO. THEN THEY WERE INEXPENSIVE AND SERVICE WAS ACCEPTABLE. OUR LOSES OVER THE LAST WEEK BECAUSE OF 1 & 1 COULD HAVE BOUGHT OUR OWN WEB SERVER A DOZEN TIMES OVER….

STAY AWAY FROM ONE & ONE!!!

IF YOU HAVE A PROBLEM FILE WITH THE STATE ATTORNEY’S OFFICE ON PENNSYLVANIA. INFO ABOVE!!

By: Kelli

Kelli — Sun, 20 Jan 2008 21:35:06 +0000

I am an investigative journalist, and have just had a major run in with 1&1 over a fundraiser that they botched the website. Thanks to industry contacts, we have an active file with Tom Corbett’s office at the Pennsylvania Attorney General’s Office. Here is the information if you’d like to be added to one of their many complaints:

Madlene Dakour
Bureau of Consumer Protection
Philadelphia Regional Office
21 South 12th Street, 2nd Floor
Philadelphia, PA 19107
(215) 560-2414

She is great, and is taking information regarding problems with 1&1. We are also working with other national media venues regarding this story, and currently have more than 10,000 written complaints within a few days. Keep up the fight, and keep calling the BBB and Attorney General’s office.

By: Kevin

Kevin — Wed, 09 Jan 2008 17:57:28 +0000

Interesting,
I have had nothing but good affairs with 1and1.com.
And almost a year to date of the original posting, I have hosted/hosting over 8 websites with them, and no problems.

I noticed all the negativity and pondered, and could not remember any problems I had at all if any.

Although, keep your friends close, and your enemies closer

Good day

By: marie

marie — Mon, 03 Dec 2007 14:22:51 +0000

For 1 complaints 1and1 ( oneandone ) Closed all my emails, I can not send and receive emails.

Dear,

We are sorry to tell you, that we have received again a considerable number of
complaints about Spam sent through the mailbox “letters@*****.com” which
belongs to your contract (contract: 6350238).

To prevent further abuse your mailbox must be temporarily locked.
Furthermore we would ask you to contact us (abuse@oneandone.net) within
two days in order to receive your comment on this concern.

Thank you for your understanding.

Sincerely,
1&1 Abuse-Department

1&1 Internet Inc.
Abuse-Department
US Headquarters:

1&1 Internet Inc.
701 Lee Road
Suite 300
Chesterbrook, PA 19087
USA

US Numbers:

Support – 877-435-7281
24 hours a day, 7 days a week

Sales – 877-461-2631
Monday thru Friday (except holidays) – 8 am to 8 pm EST

Billing – 877-300-8316
Monday thru Friday (except holidays) – 8 am to 8 pm EST
Fax Numbers:

(610) 560 1501
– Change the e-mail address,
Change of Ownership,
Move contracts from one Customer ID to another,
Change the company name.
Purge data in a mailbox

(610) 560 1507 – Domain Redemption.

Email addresses:

Technical Questions – support@1and1.com
Billing Questions – billing@1and1.com
Suggestions – suggestions@1and1.com
Complaints – complaints@1and1.com

FraudAssassin :
US Contact Information:

Phone : 1-877-206-4253
Email : admin@1and1.com
Business Hours : Monday to Friday, 9am-5pm EST

UK Headquarters:

1&1 Internet Limited
The Nova Building
Herschel Street
Slough
SL1 1XS
Telephone: 08701 630 870
Fax: 08450 762205
UK Numbers:

Support – 0870 2411247 Option 2
Information – 0870 2411247 Option 1
Billing – 0870 2411247 Option 4
Billing (Direct Number) – 0870 1630829 / Ext # 1104
BFS Finance (INKASSO) – 0870 8504245

Fax Numbers:

0845 0762205 – Change the e-mail address,
Change of Ownership,
Move contracts from one Customer ID to another,
Change the company name.

0845 0762207 – Purge data in a mailbox

Email addresses:

Technical Questions – support@1and1.co.uk
Billing Questions – billing@1and1.co.uk
Suggestions – suggestions@1and1.co.uk
Complaints – complaints@1and1.co.uk
FraudAssassin :

UK Contact Information:

Phone : 0870-163-0796
Email : security-team@1and1.co.uk
Business Hours : Monday to Friday, 9am-5pm

By: Dean

Dean — Sun, 25 Nov 2007 11:19:38 +0000

1and1 stole my domain name! I signed up for a hosting package and as part of that package I recieved a free domain name. I decided to opt out of the hosting, but I was unable to continue or to transfer my domain name.
After many emails and lies I am told that my domain name has been sold. Although 1and1 are still the registrars and no one has developed the domain name.
I am gutted.

By: JudyC:

JudyC: — Thu, 15 Nov 2007 19:31:14 +0000

I currently am having an issue with 1 and 1.com. They tried to renew my annual domain reservation of two URLs on an expired card. Unfortunately I changed my email in that time frame and didn’t notify them. When the card didn’t go through and my email bounced back, they turned my account over to NCO Financial adding $18 to a total of $39.00. They will not talk to me, even though I did not authorize another year. They say I have to talk to NCO Financial. I emailed them that I was willing to pay the $11.95 but not the $18.95. They will not talk to me. I think a class action is an excellent idea. I wish I had not gotten involved with them at all. I am glad I know how they are before I actually hosted with them.