1&1 Internet – file this under complaints about 1and1.com
I am writing about a company called 1&1 which has a web site at 1and1.com and about their preposterous cancellation policies. I cancelled service with them back in October after subscribing for a short period of time to use their hosted exchange service. I used the online cancellation system, followed all of the procedures to a T including sending in a signed cancellation fax.
Today I call up to ask why I was still being charged and immediately the person on the other end gets all defensive and claims I didn’t send the fax (which I did). But he had record of my original cancellation request.
The fact that they never processed my fax doesn’t make a difference. Now they want me to prove to them that I sent my fax. Audacious!
I called back to speak with another person and received even worse treatment. I am angry at 1&1.
Update: It looks as though others have reported this same issue…
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I was a U.K user of 1 and 1 and had similar problems, here in the U.K they passed charges on too debt-collectors who sent threatening letters, before even contacting me about charges. Thankfully I have nothing to do with them anymore.
The previous Comment was posted on February 22, 2006 at 3:54 pm
Wow! I have only heard good things in the past about 1and1…now my opinion has changed. I use VizaWeb and I have heard excellent things about Media Temple.
The previous Comment was posted on February 22, 2006 at 4:39 pm
Chris – That’s a complete bummer to hear about your issues with 1&1. I ran into some issues early on when I lost some files after a server went down. I haven’t had any issues since, yet I do wonder about their customer service – they didn’t necessarily leave me with a warm and fuzzy feeling after my first incident.
The previous Comment was posted on February 22, 2006 at 4:47 pm
Chris, it’s funny you should post this because I’m dealing with the EXACT same thing with 1&1 right now. It’s weird enough that they require a fax in the first place (is this the Middle Ages?), but downright upsetting that even once you jump through all their hoops, they keep hitting your credit card.
The previous Comment was posted on February 22, 2006 at 8:19 pm
James – well, it doesn’t surprise me. Since when did you ever hear of a company that has a whole department just for cancellations? Either way let me know if you figure a way out of the rat hole.
The previous Comment was posted on February 23, 2006 at 6:27 pm
What a company. I have been fighting with them every renewal date for 3 years. How can they get away with this???? I cancel, follow their rules, think I’m done and the next year, they start all over again.
The previous Comment was posted on March 6, 2006 at 12:34 pm
I cancelled 1 and 1 internet service in January and they are still billing me.
Customer Complaint Data
Number of complaints processed by the BBB since the firm’s BBB file was opened in December 2003: 130
Number of complaints processed by the BBB in the last 12 months: 95
Source:
http://www.dc.bbb.org/report.html?national=Y&compid=1040770
The previous Comment was posted on March 21, 2006 at 5:59 pm
The right to publish the truth has been blocked by 1&1.com
HealthWatcher.net has been forced to move its web site in a few days. For temporary access to our main URLs just click on the links on my web site.
Our previous ISP was 1and1.com in Pennsylvania. They and their lawyer in Philadelphia have both failed to provide the necessary services in a manner that would protect the right to free speech and fair comment. It seems that they knuckled under to a frivolous and vexatious attack on my right to criticize an advertisement that appeared in a weekly newspaper in Canada. If your ISP has treated you as poorly as I have been treated, we are all in for a big wakeup call.
Please send all e-mail to drpolevoy@yahoo.com for further information.
Please put this in the Subject line: Update on healthwatcher
We will send you complete details about what this company has done, and would like to see the right to fair comment protected on the internet.
Terry Polevoy, MD
938 King Street West
Kitchener, ON N2G 1G4
The previous Comment was posted on May 6, 2006 at 8:35 pm
Three of my web sites have been hijacked by the idiots over at 1and1.com
I am unable to transfer them out of thier registry.
Complaints go nowhere.
http://www.acnedocs.com
http://www.acnecareclinics.com
pigpills.com
This has disabled communications on the internet from my patients and future patients.
I am going to seek redress through the legal system.
Has this ever happened to anyone?
Terry
The previous Comment was posted on May 10, 2006 at 9:14 pm
Unfortunately what 1&1.com forgot to do was put a bullet in Terry Polevoy’s head. With Polevoy’s “piece du merde” down for over 10 days, we all enjoyed the exeprience of fresh air.
Polevoy thinks he’s now safe with Bluehost.com in UT. Wait and see…
And Terry, if your mommy’s reading this to you, 1&1.com didn’t hijack your websites…
The previous Comment was posted on May 14, 2006 at 10:41 am
I considered 1&1 Internet for my (itty bitty personal) site hosting and happened to take a look at their Terms & Conditions document. I have some excerpts on my site with my views here: http://www.onesmallvoice.net/osv/2006/05/11-internet-inc-web-hosting-tc.html
My brief overview of the document is:
1) 1&1 is always right
2) If 1&1 is ever found to be wrong (even in a court of law!) see #1
Their response to my views of their T&C is also on my site.
Until they change these onerous conditions, I can’t imagine the problems that you detail here will go away.
The previous Comment was posted on June 5, 2006 at 9:40 am
I still use 1 and 1 but I am not happy with them at all. I have been cheaped out of my money twice by them. One of them was I ordered a domain like 2 years ago and I only ordered it for 1 year and I was still getting charged, When asked about this they say that “they send out an email asking if you would like to renew it, if we get no answer we assume its a yes.” I had never gotten a email. The other issue was 60 days money back guaruntee. I never got back my money. No matter how hard one fights it, arocding to them their always right. Sorry to hear about your problem.
The previous Comment was posted on June 29, 2006 at 8:31 am
Ya, i had a very inconvenient experiece with them. I orderd their service after finding it in a nice big 7 or 8 page advetisement of a popular computer magazine. I easily signed up ONLINE and everything was great.
Until I decided that i don’t want the service any longer and whammie…I have to send them a fax! A FAX????? Are you kidding me….can you count the number of people who have a fax machine…..as a matter of fact, i’m just NOW getting around to actually getting a fax machine. Getting a bar of soap shaped like Elvis’ guitar was higher on my priority list than having a fax machine. No, I never got the soap. Anyway…this is my gripe. I hope Kinkos is getting lots of business thanks to 1and1. Then I hope 1and1 drops off the face of the earth!
The previous Comment was posted on July 4, 2006 at 9:24 pm
I have used 1&1 for 2 years with no complaints, until out of the blue a letter arrived demanding I update my credit card details on their web console as my card had expired and they had automatically renewed the account anyway. I was given a 20 day ultimatum but the letter arrived a few days before the ultimatum date. I tried to do as the letter said, although rather reluctantly as I did not really need the 2 domains and felt cheated as I had no opportunity to cancel, and the account had been automatically renewed in my ignorance. I am still in despute as to why I have not had any communications before the letter, oh and because I could not log onto my console, I now have BFS Finance chasing me for 30 pounds as 15 pounds was added to the ammount they say I owe them for being naughty!. Each time I have spoken to their staff, I am passed from department to department and none of the managers will speak to me because ‘it is not company policy for managers to speak to customers on the telephone’. They also resite thier questionable terms and conditions at every opportunity, so to prevent anyone from falling into the same trap as I did, I have compiled thier Terms & Conditions with my own ‘plain english’ interpretations. http://homepage.ntlworld.com/jason.haywood/1and1/
Read first and then make an informed decision.
The previous Comment was posted on September 29, 2006 at 3:32 pm
I have had the same issue with 1and1. Their customer service is horrible. I canceled all my accounts with them and went with someone else. I will never use them again.
The previous Comment was posted on October 2, 2006 at 8:26 am
Whoa. I have never had any problems with 1&1! I hope people will try 1&1 for themselves before getting scared off by horror stories. After all 90 days (guarantee) is a long time to decide if they are right for you. Any company with over 5 million customers is bound to have a few detractors. Why does it seem so many blogs are dedicated to tearing companies down these days? I guess negative content is easy to produce than positive content. Sigh.
The previous Comment was posted on October 31, 2006 at 6:25 am
1and1? Not good.
1and1.com – The good, the bad and the ugly.
http://drupal.org/node/66327
The previous Comment was posted on October 31, 2006 at 11:42 am
Wow – I wish I’d read this lot two years ago when I signed up for a 1&1 domain registration. My current tale of woe involves them sending my details to a debt collection agency without any prior warning, all for the sum of £4.68. Apparently they “autorenew” even if they can’t take the money from you on a valid card. The scarey thing is I wouldn’t even have noticed them stealing my money had not the card (an expired one) been declined. My tale of woe is here:
http://www.peartrees.net/blog/archives/460-NEVER-EVER-Use-11-Internet-Limited.html
The previous Comment was posted on November 22, 2006 at 6:15 am
I have had several sites with 1&1 (meaning over 10) and have cancelled with no problems more than once.
I can not say enough good things about their customer service and think that these complaints are fairly isolated seeing as 1&1 is one of the largest domain companies in the world and this is the worst people can come up with!
I don’t usually reply to these kinds of posts. Nor do I usually sing the praises of a company (most need considerable work IMO) but, 1&1 is unbelievable, especially when you figure that they are also among the most affordable!
I refer people to them all the time and get nothing but thanks.
The previous Comment was posted on December 11, 2006 at 11:10 am
1and1 is okay. There are no more fax confirmations for cancellations. The process involves two parts, one is to initiate the cancellation. Second, is to confirm it (by e-mail). So far, so good.
The previous Comment was posted on December 14, 2006 at 12:50 am
That’s really good to hear that they got rid of the fax issue.
The previous Comment was posted on December 14, 2006 at 7:56 am
I am having a ridiculous problem with 1&1 right now.
They sent bills (for $30) to the wrong address and when I didn’t pay, they began a collection. I saw it on my credit report when I got one TWO YEARS LATER and paid that day. Then, without telling me, 1&1 reactivated my account and began sending bills to the same wrong address. Now, in order to cancel, they want me to fax them a paper in order to officially change my email and address, so that I can email them a cancellation from my current address. If I just pay the bill, the rep told me, they will do it all over again…reactivate the account and start billing me at the wrong address, then go to collections. In other words, if I pay the measly $30 again, I screw myself for a third time and get yet another collection against me.
And I’m trying to get a mortgage. This isn’t helping.
This all seems terribly complicated to remove the only black-mark on my credit report (now TWO blackmarks) for an item I already paid. The heck with 1 & 1 and their predatory practices. I have filed a complaint with the BBB and will post my story on any site that will listen.
I’ve read all your stories of similar issues. 1&1 Internet Inc. has got to be stopped.
The previous Comment was posted on December 14, 2006 at 10:50 am
Like many of your correspondents I am also having problems with 1&1.
I am not an expert when it comes to IT and at 61 the only experiences that I have gained are those that I have learnt the hard way, and of course, this is another experience that whilst I would rather forget, I cannot because they keep taking money from my bank account.
Some 2 years ago I signed up for a Web Hosting Package and in March this year I received, out of the blue, a letter from a debt collection agency stating that they had tried to collect monies fronm my bank account but could not do so. This was because the bank had issued me with a new Debit Card with a different issue number – I updated the details on the Control Panel but was informed that I must pay a £25.45 fee. I argued that this was unfair but received no satisfaction – as I felt that this was very poor service I wrote to the Chief Executive, enclosing the £25.45, to cancel my Web Hosting Package. I received a reply indicating that it had been cancelled and thought that was the end of the matter – how could I have been so stupid.
The following month they took £35.18 from my account which unfortunately I did not notice and again in November they took a further £35.18 which I did notice. I emailed 1&1 and was informed that I still owed them a further £103.83 which I knew nothing about.I did try to use their online cancellation procedure but this just kept reactivating the account.
Obviously, I wish that I knew then, what I know now, as their selling practices are very questionable, their customer services are non existant and I would not reccomend them to my worst enemy.
I will shortly be issuing a Summons to try and recover my monies but I hope this will serve as a warning to anyone who is considering taking out a Web Hosting Package with 1&1.
The previous Comment was posted on December 29, 2006 at 5:46 am
They suck big time. Their email is the lousiest!! Spam filter is a joke.
Support is farce. They have a set of monkeys sittingin Philippines who just know how to say 2 things – Sorry and our admin is looking – you are better off breaking your head agains a stone. And even to do that you wait MINIMUM 30 minutes. Technical problems happen, but what makes difference is response and fixing them to a clients satisfaction. In this – 1and1.com are the worst….I mean the worst possible one can be. I am a web developer – referred them so many clients – but no consideration. I deal with other hosting companies – they have decency to call back and inform or resolve issues – with 1and1 – forget it!!
Sites go down for 24 – 48 hours – Nothing is done.
They DO NOT CARE!!
RUN AWAY FROM THEM – WHILE YOU CAN!!
The previous Comment was posted on January 5, 2007 at 6:36 pm
My pixlesinc.com vanished it no longer configures . It was a cherished gift from 1and1 Internet. They giveth and taketh away. I am claiming my prize because factually Pixles Inc.
is the name of my Florida registered company and I gave it birth. I will be hosting my domain groups at 1and1group.blogspot.com until further notice.
Just because I did not pay them for anything , it does not mean they can block me from my intelectual property rights to ownership.They may have the key but I own the domain
and I am determined to open its portals.
The previous Comment was posted on January 12, 2007 at 2:43 pm
No shortage of complaints ! I am searching for 1 Class action , Any tips where there is one to be found ?
I have 7 days to activate my credit card for 1 and 1 or they will cancel my canceled account…etc…etc…etc… ? In their E-Maill= ” We politely requested”… That is almost as ingenious as “100 percent customer satisfaction !” …. (the consequences are collection , either or and more .. . )
HERE I AM VOID OF A NINETY DAY MONEY BACK GUARANTY, NO 1 and 1 account, I canceled it the first day, they canceled it subsequently and are threatening to re-cancel it !
It is not funny , it’s apathetitc ! 1 and 1 just keeps not adding up. I would not be surprised if their collection agency is their main anticipated source of revenue.
The previous Comment was posted on January 17, 2007 at 7:38 pm
I wanted to cancel my account 5 days after I opened it. They said I can’t do it because I used 50% special. It’s not like I used 50% special and canceled non-special remaining term. I never used it, period. What a joke this company is. It’s like dealing with mafia. I filed complaint with BBB. Do you know what else can be done? Class action suite sounds good!
The previous Comment was posted on January 22, 2007 at 6:07 pm
You just won a FREE admission to The GREATEST SHOW on Earth!
All you have to do is follow my links , once you view my you tube presentation , click on the french Lorenzo link bellow it. A 50/-50 percent satisfaction guarantee.
Don’t you love 1and 1 ?
http://www.youtube.com/watch?v=qXeUkQ7blyw
The previous Comment was posted on January 29, 2007 at 1:17 am
You would think after an expenditure of 1.6+ billion dollars
My priceless 1and1 YOU Tube Presentation would not go down the tubes . Please Tune in – Here : http://www.dailymotion.com/video/x13bfv_disgrunted-1and-1-group
Same show , more functional , to the point if all else fails
http://www.cottagenorth.com/wst_page17.html
and http://lienfr.com
(please hurry as my 1and1 domain names won’t last long ! I 100 percent guarantee it ! )
If that fails hell , try http://moreofchina.com
The previous Comment was posted on January 30, 2007 at 6:19 pm
My question is twofold , 2 FAX or Not 2 Fax ?
There is too much to disect and analyse , I am running out of steam searching for the epilogue of 1and1 complaint blogs and trying to find conclusive answers…
Does 1and 1 still request Faxes in order to terminate either a contract or an account ?(they do differ )
Can one now FAX on a voluntary basis and thus execute a cancelation of account by mere online correspondence?
Just by writing ” cancel my account ,OK ! “
In retrospect , the fax I sent today omitted the recipients
numbers , perhaps 1Fax is not worth a hiil of beans .I fail to understand the emphasis on the fax business unless of course …. next episode … http://1fax.biz
Wishing you ,A Happy Valentines, but don’t even think of Faxing your loved one from here, point blank !
http://moreofchicago.com
Le Blogue
The previous Comment was posted on February 1, 2007 at 7:56 pm
1and1 took 170 of my domains off the Internet.
without my approval. They just sent me a letter, thank you and we canceled your account as you requested and had the nerve to send me a survey.I keep all my correspondence, this is the second consecutive claim. All my correspondence is open to the public. Just follow the links from my group page at http://cottagenorth.com
If you want to just go to the mail http://1and1mail.blogspot.com
Several complaints are filed and I have new 1and1 links at http://cottagenorth.com
Fern Dumas
The previous Comment was posted on February 7, 2007 at 2:21 pm
I must love this website !
Back again, I need volunteers for 1and 1 satisfaction surveys. They keep sending them to me and some guy named Jim Retnour needs feedback. I don’t have a clue who the guy is,were you speaking with him by any chance?
Say hello to him for me, I am on dial up and having a hell of a time communicating.
(1and1 Internet where are my 173 Domains)
ICANN?INTERNIC, where are YA !
signed: By The sole propriertor of the worlds biggest Blogs
http://1and1blogs.com
The previous Comment was posted on February 8, 2007 at 11:29 pm
Have you seen my 173 domains which 1and1 knocked off the internet? Groups of them were pointing to Class Actions when searching Yahoo! Now I launched a new Domain hoping to regain my searcg engine ranking
http://1and1classactions.com and I may possibly launch my own 1and 1 surveys .
The previous Comment was posted on February 10, 2007 at 11:01 pm
1and1 even knocked off my Bunny Group that is what I blog about at http://1and1classactions.com
My new Blog is more focused I registered the Domain
http://1and1complaints.com and I think it will suffice for me to not only complain but also to ask interesting questions, such as 1and1 Internet where are my 173 domains ?
The previous Comment was posted on February 11, 2007 at 6:20 pm
I am here often, please bare with me. my domains have been off the Internet for 14 days the whole 173 of them
Talk about http://1and1hosing.com
The previous Comment was posted on February 15, 2007 at 11:21 pm
and what was in your pockets before the 1and1 Auto renew
http://whatwasinyourwallet.com
http://1and1tags.com
The previous Comment was posted on February 17, 2007 at 3:42 pm
Should I Die from Eating Sour Crout.
this is my eulogy:
To: Billing at 1and1 Internet ,
( feel free contact your CEO if need be ) I would like to know what you did with my 173 DOMAINS . My account is ID 10727133
DON’T GET confused This is a serious matter. YOUR LACK OF UNDERSTANDING of THE English Language is not my problem . My account is paid in full and you have taken my domains off the internet without proper authorization . I suggest you attend to this matter without further delay . If you wish to read this message again after you delete it , it shall be posted at http://1and1tags.com ( whether you receive this or not as per your contract it will be deemed to have been received. )
Fern Dumas
CEO/Pixles Inc.
Incorporated in The State Of Flodida
Please be advised we are protected under The Sushine
Law , and incidently The Constitution Of The United States Of America , and we do not take Gestapo tatics lightly when it comes to the obliteration of our Domains.
We have several pending reports on file awaiting resolution , which will determine our course of action.
Without prejudice, we assertain that we are not 100 percent satisfied as guaranteed .
Respectfully yours
Fern Dumas
Pixles Inc.
The previous Comment was posted on February 18, 2007 at 10:59 pm
Since my 173 domains were Gestapoed from the Internet by 1and1 Internet , I have had time to surf Hosting Reviews. My overall analysis and conclusion is , I think I have to prepare for a deluge of lodged complaints about 1and1 , from my home base Cottage North. To ease the volume of traffic and facilitate circulation , I got myself an Easy Button. http://1and1easybutton.com
If you are not 100 percent satisfied and know of other easy
links come and submit them at your leisure at my site where Disgruntled clients tend to gather.
The previous Comment was posted on February 25, 2007 at 8:17 am
I have had terrible performance from 1and1.
I have contacted them several times with complaints yet have never received a single reply.
This weekend alone all my sites were offline. As a freelancer I simply cannot afford the loss of business, yet 1and1 don’t give a d***.
I am going to cancel my account with them next week – and woe betide them if they dare to delay the cancellation – my husband is a lawyer!
The previous Comment was posted on February 25, 2007 at 3:31 pm
Appalling customer services. For the second time this year I find myself in the impossible net of this unprofessional company. Want to get your hosting or domain from them? No problems, straight forward unmanned process.
Now, the issue rises when you have a problem. Tens of e-mails sent to their complaints department after their customer services department not only cannot help you but when you ask to talk to a supervisor, they inform you that that is not possible, since their supervisors are in Germany and speak no English at all!! So much for a company trying to do business in the UK. From my experience, it is the first time I ever hear that inexcusable excuse.
The issue? After many problems with their mailing and hosting services, I decided to cancel one of my accounts. Since I had billing problems before, I consider it sensible to refuse to pay the last bill until confirmation of the account cancellation. The last thing I hear from them, is a letter from a collections firm for £10.48+£15 collecting fees.
After updating the collecting firm on the issue, they withheld my file for a couple of weeks until I sorted it out with 1&1. Needless to say, this is unheard of and they were really happy to do it, so I guess this unique approach to customer service from 1&1 (do not answer customer requests, just pass the matters on to collecting firms) must be quite common.
I contacted 1&1 and the lady on the phone could only tell me over and over again that the matter was on the collecting firm hands and that there was nothing else I could do. After asking to speak to a supervisor she told me the German-only choice of people to talk to. It seems they sent me a link to the cancellation webpage the third week of December, according to them before blocking my account. According to me, my account was blocked the week before, no daily spam or e-mails (including their infamous one) arrived in my mailbox.
After a long and mainly pointless argument she acceded to give me the complaints e-mail address.
Again, after many e-mails and no response, I decided to threaten them with taking the matters further and suddenly I received a response e-mail from them. After some bargaining they took the original payment from me. End of the issue?
Not really. I just received a letter from them asking for an extra £2.50 from the, in theory, cancelled account. I have no idea what they are talking about, and promptly contacted their complaints department. Seven e-mails after, I haven’t heard anything back from them.
Since from my experience I know that my file must be already on collector’s hands for under £3, I decided to let anyone who might even think for a second of signing up with 1&1 know that this is just an automatic cash cow for some German company. Do not expect any sensible or caring answer from them when issues arise. You have been warned.
The previous Comment was posted on March 12, 2007 at 4:27 am
1&1 Don’t want new customers
Nine days ago I ordered a 1&1 hosting package with two domains in the name of a Ltd Company.
1&1 wanted a faxed proof of address which we sent immediately. But as a Ltd. Company, the address is already on the Companies House Register (which I can’t fake). I can easily fake a utilities bill – just scan it in, change the name and address and send it to 1&1!
I have emailed several times, and spent a few pounds on their premium rate helpline.
In the last 9 days they have:
- not registered the .com domain (leaving it for someone else to register)
- not registered the .co.uk domain (leaving it for someone else to register)
- not set up an account
In short, if they treat a new customer like this, how will they treat an existing customer?
I’m outa here!
The problem is, where do I go? Godaddy?
The previous Comment was posted on March 28, 2007 at 12:27 am
Whatever you do, do not sign up for the 1and1 VPS (Virtual Private Server). The technology is flakey and the support totally non-existent.
The previous Comment was posted on March 31, 2007 at 10:32 am
I have been given the absolute run around by these absolute and complete fools, for more than a Year. A more useless and
shambolic Organization one could not hope to find. Most of the problems expressed by previous correspondents, I have
experienced. With no end in site. There has to be countless
customers going through all kinds of frustration with this
Cowboy Outfit.
GO TO : jeffcroft.com (1and1 is Internet Devil)
The previous Comment was posted on March 31, 2007 at 7:08 pm
No joy from these people at all. Take your money, lock up your domains, stop you transfering them. All kinds of headaches.
The previous Comment was posted on March 31, 2007 at 8:33 pm
Does anyone know if the Attorney General of Pennsylvania and 1and1 have their offices in the same building?
It is not a stupid question. Anne-Marie called me on the phone,from the Attorney General’s Office and said that I canceled my 1and1 account and accepted the 1and1 terms of contract.I Quote ” The case is closed this conversation is over!”
Now I filed a complaint at The FTC (Federal Trade Commission) against the Attorney General)
Man did I get in deep dung for $5.95. I feel like 2 cents!
I have become a chronic complainer , I am even complaining against the Better Business Bureau who send me letters, saying that if they do not hear from me, the case has satisfactorily been resolved..
Maybe I better read my mail , sit back for a while and wait for feedback .
Fern Dumas , not so 100% satisfied
submitcomments@yahoo.com
http://1and1mail.blogspot.com
The previous Comment was posted on April 10, 2007 at 4:58 pm
[...] Over the period of a week between being transferred to the wrong department several times and being on hold for more than 30+ minutes each call, I was promptly hung-up on no less than 5 times. I was beyond amazement; these people were pulling an AOL on me! They were going to make my cancellation as complicated as possible and charge me even more money in the meanwhile! [...]
The previous Pingback was posted on April 11, 2007 at 8:34 am
In the middle of March 1and1 had a server go down. They completely lost all my files for two websites and corrupted my account. I could not reset them so I could publish them again. I was at the end of a 6 month billing cycle, so I decided to change hosting. I unlocked both domains and after quite a few headaches, figured out how to find the auth code. Something went wrong with the transfer and 1and1 completely locked out my domain after I cancelled my package with them. I emailed them several times to please take my domain out of the “pending delete restorable on hold” mode. I finally decided to let the domain expire so I could register it with another company. Guess what? After the expiration, I found out a company could hold the domain for another 45 days. My new hosting company called 1and1 and they sent me an email that for $40 they would take my domain out of the redemption period. But, I have to have an active account with them. At least I can still login to my account even though I canelled with them. I received an email with a cancelled invoice, but I haven’t checked to see if they are still charging my credit card. I will after reading these posts.
Oh, BTW, yes they still do require a fax to cancel and a fax to reclaim the domain. I paid the money and they said it would be 3 business days before it would be renewed. I am afraid that I just paid $40 for nothing and that they won’t release my domain. But, I didn’t know what else to do.
If there is any class action suit against 1and1, I would sure like to know about it. My site has been down now for One and a half months. I have never run into such a horrible company. I had to wait 5 days for most of my emails to be answered, except the one asking for the $40.
The previous Comment was posted on April 18, 2007 at 1:30 pm
customer support is bad. There mysql sucks. i connect and get acsess denied. I call 1and1 and they say it ohh ewll and change my files, and uploading stuff.
The previous Comment was posted on June 21, 2007 at 8:19 pm
Stay away from 1and1.com. They are mean and nasty to their customers from a billing standpoint. I spoke with a Ian Morris this guys has no compasion. My username and password were comprimised and I got a police report to validate the claim. Thye refuse to wiave the charges of $40.41 cents. They sent it to collections. Remember, if they send it to collections must write a letter back to dispute the charges within 30 days. I did this and the collection agency sent the claim back and closed it out. However, 1and1 refuses to give me the authorization code to get them back. The sadi thing I never had a bag experience until now. None of their people will make exceptions even if you jump through their hoops. Remember, if they send you to collections dispute the claim within 30 days otherwise it will show up on your credit report. I spoke to people at NCO agency they will make with your SSN even if you didn’t give it to them and it can show up on your credit report. I opened a case with the FTC, BBB, and my us attorneys office. This isn’t even about the money. It’s about what they are doing business is just wrong. Please do the same. Thanks.
The previous Comment was posted on July 31, 2007 at 2:30 pm
To quote comic book guy from the Simpsons… “Worst Domain Hosting Company EVER.” This is the second time in a month that the domain server that forwards domains is down. When my customers try to access the website it just isn’t there. They are calling me to see if I am still in business. DO NOT DO BUSINESS WITH THESE CLOWNS! I swear they are using old 486’s using Windows 3.1 somewhere in Mexico. Their customer service people are clueless and just keep apologizing. They do speak english though which is a plus.
The previous Comment was posted on August 23, 2007 at 12:12 pm
OH my God I am not alone. 1and1.com’s customer services sucks I cannot believe Ive been with them for so long. The first time I tried to figure out my shipping on my site it took 3 days, 8 hours each day on the phone with tech support and they kept giving me the run around. I left it alone and forgot about it 6 months ago and haven’t done anything with it until now. When I got on with customer support today they still didn’t understand what I was talking about after multiple attempts. Note to 1and1 if you are reading this. GET YOUR TECH SUPPORT OUT OF THE PHILLIPINES AND INTO AN ENGLISH 1ST LANGUAGE COUNTRY. OH SAY MAYBE THE US OR CANADA OR THE UK ETC.
The previous Comment was posted on October 30, 2007 at 2:07 pm
I am trying to get all the reports together so we can bring 1&1 Internet to justice..
The previous Comment was posted on November 8, 2007 at 8:32 pm
I had a whole list of domains I didn’t use anymore, so I sent an email to 1and1 on how to cancel some of them.
The information they sent was a link, which was fine and got the job done.
However 2 months later I have received a declined debit note from 1and1 and when I asked which domain it was for as I had cancelled some.. it WAS for a cancelled domain….
I sent one back advising I shouldn’t be invoiced.. the response?
“Unfortunately this query cannot be dealt with by 1and1, as your account
details have been passed over to AFS Finance, our collection agency.”
Oh my god…. it’s not like I haven’t paid for my LIVE domains.. for for domains I no-longer have.. and instead of realising their mistake they just move it over to collections on disputing an invoice!
The previous Comment was posted on November 14, 2007 at 8:36 am
I currently am having an issue with 1 and 1.com. They tried to renew my annual domain reservation of two URLs on an expired card. Unfortunately I changed my email in that time frame and didn’t notify them. When the card didn’t go through and my email bounced back, they turned my account over to NCO Financial adding $18 to a total of $39.00. They will not talk to me, even though I did not authorize another year. They say I have to talk to NCO Financial. I emailed them that I was willing to pay the $11.95 but not the $18.95. They will not talk to me. I think a class action is an excellent idea. I wish I had not gotten involved with them at all. I am glad I know how they are before I actually hosted with them.
The previous Comment was posted on November 15, 2007 at 12:31 pm
1and1 stole my domain name! I signed up for a hosting package and as part of that package I recieved a free domain name. I decided to opt out of the hosting, but I was unable to continue or to transfer my domain name.
After many emails and lies I am told that my domain name has been sold. Although 1and1 are still the registrars and no one has developed the domain name.
I am gutted.
The previous Comment was posted on November 25, 2007 at 4:19 am
For 1 complaints 1and1 ( oneandone ) Closed all my emails, I can not send and receive emails.
Dear,
We are sorry to tell you, that we have received again a considerable number of
complaints about Spam sent through the mailbox “letters@*****.com” which
belongs to your contract (contract: 6350238).
To prevent further abuse your mailbox must be temporarily locked.
Furthermore we would ask you to contact us (abuse@oneandone.net) within
two days in order to receive your comment on this concern.
Thank you for your understanding.
Sincerely,
1&1 Abuse-Department
1&1 Internet Inc.
Abuse-Department
US Headquarters:
1&1 Internet Inc.
701 Lee Road
Suite 300
Chesterbrook, PA 19087
USA
US Numbers:
Support – 877-435-7281
24 hours a day, 7 days a week
Sales – 877-461-2631
Monday thru Friday (except holidays) – 8 am to 8 pm EST
Billing – 877-300-8316
Monday thru Friday (except holidays) – 8 am to 8 pm EST
Fax Numbers:
(610) 560 1501
– Change the e-mail address,
Change of Ownership,
Move contracts from one Customer ID to another,
Change the company name.
Purge data in a mailbox
(610) 560 1507 – Domain Redemption.
Email addresses:
Technical Questions – support@1and1.com
Billing Questions – billing@1and1.com
Suggestions – suggestions@1and1.com
Complaints – complaints@1and1.com
FraudAssassin :
US Contact Information:
Phone : 1-877-206-4253
Email : admin@1and1.com
Business Hours : Monday to Friday, 9am-5pm EST
UK Headquarters:
1&1 Internet Limited
The Nova Building
Herschel Street
Slough
SL1 1XS
Telephone: 08701 630 870
Fax: 08450 762205
UK Numbers:
Support – 0870 2411247 Option 2
Information – 0870 2411247 Option 1
Billing – 0870 2411247 Option 4
Billing (Direct Number) – 0870 1630829 / Ext # 1104
BFS Finance (INKASSO) – 0870 8504245
Fax Numbers:
0845 0762205 – Change the e-mail address,
Change of Ownership,
Move contracts from one Customer ID to another,
Change the company name.
0845 0762207 – Purge data in a mailbox
Email addresses:
Technical Questions – support@1and1.co.uk
Billing Questions – billing@1and1.co.uk
Suggestions – suggestions@1and1.co.uk
Complaints – complaints@1and1.co.uk
FraudAssassin :
UK Contact Information:
Phone : 0870-163-0796
Email : security-team@1and1.co.uk
Business Hours : Monday to Friday, 9am-5pm
The previous Comment was posted on December 3, 2007 at 7:22 am
Interesting,
I have had nothing but good affairs with 1and1.com.
And almost a year to date of the original posting, I have hosted/hosting over 8 websites with them, and no problems.
I noticed all the negativity and pondered, and could not remember any problems I had at all if any.
Although, keep your friends close, and your enemies closer
Good day
The previous Comment was posted on January 9, 2008 at 10:57 am
I am an investigative journalist, and have just had a major run in with 1&1 over a fundraiser that they botched the website. Thanks to industry contacts, we have an active file with Tom Corbett’s office at the Pennsylvania Attorney General’s Office. Here is the information if you’d like to be added to one of their many complaints:
Madlene Dakour
Bureau of Consumer Protection
Philadelphia Regional Office
21 South 12th Street, 2nd Floor
Philadelphia, PA 19107
(215) 560-2414
She is great, and is taking information regarding problems with 1&1. We are also working with other national media venues regarding this story, and currently have more than 10,000 written complaints within a few days. Keep up the fight, and keep calling the BBB and Attorney General’s office.
The previous Comment was posted on January 20, 2008 at 2:35 pm
My business web site has been down for three days. We are a small mom & pop operation and depend on it for our income. Have talked to so many “technical support” types that I’m talked out. Bottom line is we are out of business until or if an “administrator” gets to it. Thanks for putting up the Attorney General info. I hope everyone that’s going through this misery takes the time to file a complaint. I sure did!
DON’T PUT YOUR TRUST IN 1&1. WE MADE THE MISTAKE 4 YEARS AGO. THEN THEY WERE INEXPENSIVE AND SERVICE WAS ACCEPTABLE. OUR LOSES OVER THE LAST WEEK BECAUSE OF 1 & 1 COULD HAVE BOUGHT OUR OWN WEB SERVER A DOZEN TIMES OVER….
STAY AWAY FROM ONE & ONE!!!
IF YOU HAVE A PROBLEM FILE WITH THE STATE ATTORNEY’S OFFICE ON PENNSYLVANIA. INFO ABOVE!!
The previous Comment was posted on January 31, 2008 at 10:22 am
I have had the same terrible experiences with 1and1. The customer service reps have all been extremely rude and whenever you call in with a problem, the answer is to log in and take care of it yourself. The problem is that my account is usually locked. I have asked them many times to change the e-mail address for notifications (to the e-mail address that they provide for me!) and they have not been able to get that accomplished. Therefore, because all important messages go to an old e-mail address, problems (like expired credit card or whatever) do not get resolved and the account gets behind. Conveniently, they then want to charge me an $18 late fee every time I turn around. Top this off with my attempts to cancel an exchange account for an ex-employee. After making me do the work online myself, they neglected to tell me that an e-mail would be sent to that employee’s e-mail (who, as I mentioned, no longer worked for me) and a response from that account was required. After months of being billed and making automatic payments for a service I canceled, the account was finally terminated, however they are refusing to refund any of the charges that they made. This is a terrible and unethical company. With many other choices out there, please do not choose 1and1!
The previous Comment was posted on February 11, 2008 at 1:31 pm
The bastards at 1and1 sent my account to NCO Financial for collections. What can I do? Do I pay it or what? Is there no justice for this company?
Where is this class action lawsuit I have been hearing about?
We NEED help here folks!
The previous Comment was posted on February 12, 2008 at 11:13 am
Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7.
They did that without my notice ,they did not even give me email notice. Suddenly, my website is completely down and I had no idea ,but I can only called 1and1 internet customer service
I made three calls and every call keep me waiting about 18 minutes. After the 3rd call (5 hours later) ,I checked my site and it was working eventually. I should have transferred my domain name 1 month ago if I have knowledge about php and my sql.
I hate to deal with their customer service.
Last year, when I want to cancel my VPS package, I called them and did it according to what the rep told me. But their cancellation procedure is a little complicated and tricky. Only after one month that my credit card was debited one more month’s fee did I recognize that my VPS is still active.
Actually, this is my only site which is still hosted by 1and1.com . I have transferred the other 5 websites to other hosting company since 1and1.com left me such bad bad experience
One more thing which is worth pointing out is that 1and1 internet continually send us email so frequently and I can only delete their email every time .I don’t even read its since I know 99% of them are all spam emails. They keep bombing my email address for the whole year. I am not against company sending valuable emails to customers, what I am against is you can not send customer emails too many times.
What I am writing this about article is everybody who is considering a web hosting company should carefully research before you make your decision. Of course, I don’t recommend 1and1.com.They throw the most dollars onto the major business related magazines and they ever buy 10 pages whole page ads on one famous tech magazine. But what they deliver is the world’s worst hosting and very bad customer service.I am very curious why such a crook company can still survive in a competitive hosting marketing.
The previous Comment was posted on February 14, 2008 at 4:17 pm
On Thurday 14 February 2008 I was alerted by a client my website was down. At 3:38 PM central I placed a call to 1and1 tech support to report the problem. At 3:50 PM the tech support system answered the call and informed me it was a billing issue. Confused I called the billing department at 3:58 PM central Thursday. The recording stated they were closed for the day.
At 8:06 AM central Friday I called the billing department at 1and1. the call was answered at 8:20 AM. At this time I was informed I had a past due balance of $29.95. I asked why this had not been brought to my attention sooner? Why did I not receive an invoice or bill? why did I not receive a notice that there was a billing problem with my account. I was provided with NO ANSWERS to these questions. I was simply told if I wanted to restore the hosting service I had to call a collection agency and pay the bill. I would then have to call 1and1 back with the confirmation number provided by the collection agency.
Reluctantly I made the call to the collection agency. I am now told a “late fee” of $18.95 was added as well as a collection fee of $8. After some argument I paid the bill so I could get my site back up.
At 8:36 AM central Friday, I placed another call to 1and1 billing with the confirmation number provided by the collection agency. Again a long hold of more than 20 minutes before an answer. I provided the information required and demanded the password be reset, and the site restored. I was told I would receive an email confirming the host restoration. At 9:48 AM central I received an email from Shireen Major
Transfers Department at 1&1 Internet stating it will take 3-4 hours for the “system” to catch up.
I sent several more emails and placed numerous calls throughout the day on Friday to restore my site. All emails were unanswered and all calls were disconnected after long waits on hold.
I CALLED OVER THE WEEKEND … 1AND1 IS CLOSED. I CALLED MONDAY MORNING … 1AND1 IS CLOSED.
ON TUESDAY 19 FEBRUARY 2008 I BEGAN MY CALLS AT 8:01 AM CENTRAL TO THE BILLING DEPARTMENT. I WAITED ON HOLD UNTIL 8:14 AM. I DISCONNECTED THE CALL AND CALLED BACK THIS TIME PRESSING 1 FOR SALES. AT 8:20 AM SOMEONE ANSWERED IN SALES AND PUT ME ON HOLD FOR BILLING. I AGAIN WAITED ON HOLD UNTIL 9:12 AM WHEN I DISCONNECTED THE CALL. I IMMEDIATELY CALLED BACK AND PRESSED 2 FOR BILLING HOPING SOMEONE ACTUALLY WOKE UP AND CAME TO WORK THIS MORNING. NO LUCK. AT 9:49 AM I DISCONNECTED THE CALL AND AGAIN CALLED BACK THIS TIME PRESSING 1 FOR SALES. AT LEAST SOMEONE EVENTUALLY ANSWERS AT THIS DEPARTMENT. SURE ENOUGH THE CALL IS ANSWERED AT 10:01 AM. I IMMEDIATELY ASK FOR A SUPERVISOR. I AM ASKED WHAT DEPARTMENT AND I STATE I WOULD START WITH THE CALL REP’S SUPERVISOR. I AM AGAIN PLACED ON HOLD. AT 10:32 AM I DISCONNECT THE CALL. I CALL AGAIN PRESSING 2 FOR BILLING. THE CALL IS ANSWERED AT 10:58 AM. I EXPLAIN MY COMPLAINT TO THE OPERATOR WHO IS UNABLE TO TELL ME WHY MY ACCOUNT REMAINS LOCKED. I ASK FOR A SUPERVISOR WHO CAN TAKE CARE OF THE PROBLEM. AT 11:10 AM SUPERVISOR DAMIEN ANSWERS AND TELLS ME HE CANNOT UNLOCK THE SITE FOR AT LEAST 1 – 3 BUSINESS DAYS FROM TODAY!!!!!!!!!!! NOT FROM FRIDAY WHEN THE MONEY WAS EXTORTED FROM ME BUT FROM TODAY … TUESDAY … FIVE DAYS AFTER RECEIVING PAYMENT OF $57 FOR A $29.95 BILL. WHEN YOU ACCEPT PAYMENT YOU ARE OBLIGATED TO PROVIDE A SERVICE. 1AND1 OBVIOUSLY KNOWS NOTHING ABOUT SERVICE. THE SUPERVISOR CANNOT ANSWER MY QUESTIONS REGARDING WHY I WAS NOT CONTACTED ABOUT A BILLING PROBLEM PRIOR TO TAKING THE SITE DOWN, CHARGING A LATE FEE AND SENDING THE ACCOUNT TO COLLECTIONS.
HE ALSO COULD NOT EXPLAIN OR JUSTIFY SENDING THE ACCOUNT TO COLLECTIONS WHEN NO SERVICE IS PROVIDED WHEN AN ACCOUNT IS SHUT DOWN.
SUPERVISOR DAMIEN AT 1AND1 SUGGESTED I WRITE MY COMMENTS TO COMPLAINT@1AND1.COM. I DID SO AND THE EMAIL WAS RETURNED AS NOT A VALID ADDRESS BOTH IN THE SINGULAR AND PLURAL VERSIONS.
How can a company charge a late fee without first presenting a bill with a due date? How does a company expect a client to pay a bill when a bill is not provided? How can an account be sent to collections without a service being provided? How can you take money from your client (in this case $57 for a $29.95 service) and NOT provide the service????? 1and1 has no answer to any of these questions. And HERE’S a question for all of YOU … how does 1and1 stay in business with such a lack of concern for their customers?
I will be collecting my site information as soon as the site goes live again and will be transfering it to another host. I hope all who read this will consider doing the same.
It is 3:11 PM central on Tuesday February 19, 2008 . FULL payment for the 1and1 account was received at 8:36 AM Friday February 15, 2008. The web site is STILL DOWN, the issue remains unresolved, and I have received NO response from 1and1 regarding my complaints. Again … 1and1 was paid for a service and refuses to PROVIDE the service.
The previous Comment was posted on February 19, 2008 at 2:25 pm
This 1and1 company WONT GIVE ME MY PASSWORD to Control Panel!!! I tell them I had it stored on “thumbdrive” and lost it. Can you believe it? They say it a “security issue” why they cant give me my own password. They sound like they from india too.
I give them my name, address, email address, credit card and LOGIN ID! They say yes, seniore Rohincho, we do show that all correct, but you need to FAX US a new email address! WTF? What is wrong with the one I have on file?
NOW, because of these cehones, I need to go out and by a freakin fax machine, fax my info that they already have, and then return the damn fax machine to Office Depo, (I tell them I not happy with machine).
The previous Comment was posted on February 21, 2008 at 10:08 am
Diddo. Cancelled my host package in Sept 07, forced out of a contract to pay through Dec 30th (contracted for 1 year in order to save a little $$…BAD IDEA!) and surprise, got billed again in Jan 08. After calling 1and1 billing to ask why the bill, they were not sure BUT suggested I pay it since I guess they can never be wrong about a bill. I agreed to pay them based on the fact that they promised this was the final bill. I did refuse to give them my credit card to draft it since I am leary they will continue to bill me using my info. I called their billing number 3 times in the last 3 weeks during business hours and they have been closed to to unknown reasons, weather and holidays(??). Today after another unsuccessful attempt to pay them over the phone, I emailed with my issue and they told me they had turned it over to collections already…..is it legal to do that without written notice that they are getting ready to??? I called the collection agency who said it was turned over 3 weeks ago while they were still supposedly researching my account to see why I got billed and tacked on misc other fees. I have a feeling I will continue to get billed and have it turned over to collections without notice to me for the rest of my life!!
Morale of the story: Don’t contract with 1and1 unless you are ready to shell out money for the rest of your life OR have bad credit!! 1and1 sucks!
The previous Comment was posted on February 22, 2008 at 2:05 pm
NOW THEY SAY WE SORRY SENIORE ROCHINCHO BUT WE DONT GET YOUR FAX!!! I SAY TO THEM, WTF? WHAT YOU MEAN YOU NO GET FAX?? I SAY I HAVE COPY OF FAX SENT, IT SHOWS SENT OK!! THEY SAY YOU SEND ANOTHER ONE, NO?
NOW I ALREADY TOOK BACK THE DAMN FAX MACHINE TO OFFICE DEPO!! WHAT I DO NOW? I GO BACK TO OFFICE DEPO AGAIN TO TELL THEM GIVE ME BACK FAX MACHINE SO I FAX THESE TURDS AGAIN!! THIS IS LOCO!!
The previous Comment was posted on February 25, 2008 at 10:11 am
the number of websites/pages/forums on cyberscape that feature complaints on 1and1 is 1.9 Million.
Only they are happy with themselves.
Trash to the core
The previous Comment was posted on March 5, 2008 at 11:36 am
Who the hell is cyberscape? Went there thinking it was a search engine. Use Google folks, cyberscape is just a website somebody slapped together. That message above is spammy….
The previous Comment was posted on March 6, 2008 at 9:03 pm
I have just got a email from some “debt” agency here in the UK, concerning 1&1 Ripoff.co.uk…
I originally, bought a domain name through them, back in 2003, I never used the name, it was bought in error, I never thought anything more about it, thinking it would be cancelled after the 2 year period I had paid for… IF ONLY…
2 years ago I was contacted by these scumbags, threatening me with legal action if I did not pay up in full for the renewal of my domain name… I paid up on, but only on the understanding that my account was from that date forward, CLOSED! If only…
Fast forward 2 years, and I am in exactly the same boat, I have this “debt” agency hassling me for something I have never EVER used, nor indeed intend too, enough is enough!!! I am now logging every email from both 1&1 and their “debt” agency, and I have from day one notified 1&1, that I will be charging them at the rate of £50 per hour, until this is concluded to my satisfaction, I will be seeking damages through the small claims court here in the UK!
The previous Comment was posted on March 19, 2008 at 2:35 pm
I hate oneandone.com. They have the worst customer service. It is incredelous how flippant they are over our issues. My emails have been down since yesterday over a billing issue I didn’t even know I had. They were charging me $4.99 a month for a Norton Internet Security package I didn’t even elect. No manager has ever been able to help me. I finally spoke with Damien, the supervisor in Billing, and he advised that I was going to be billed an $18.95 late fee and if I didn’t complain anymore and accept his settlement he would waive the late fee. I asked for the additional service to be cancelled and he said it is a non-refundable fee and could only be cancelled after the billing period (June 2008)! I would love to take legal action! Anyone can contact me!
The previous Comment was posted on March 20, 2008 at 9:19 am
Damien, the billing manager must be a popular guy, I have had the same experience as others, being turned over to NCO for collections, and an additional late of $18.95, which 1&1 has never informed of. They have zero interest in customer service. Even the person at NCO stated that 1&1’s collection policy was very aggressive and he’s fielded many calls on this topic.
This are signs of a company in deep trouble…don’t get suckered by their promotions.
The previous Comment was posted on March 26, 2008 at 11:22 am
Wow!!! i guess there are hundreds like me. Make a long story short. I ldid not renew with them but they did that automatically for me. The credit card they had on file expired so they unsuccessfully tried to charge it. They did not both to contact me. sent me to collections. After pulling teeth with them, i decided to pay it and just move on. That was back in september. Yesterday I received a letter of another collection. i called and found out that since my collection was paid i was back in good standing and my account was reactivated and re-billed. and since the credit card on file was still not valid, and my bill was past due, i was sent back to collection. it was my responsibility to cancel out the account and i should have read the fine print. When i called to resolve this, Damien at billing hung up the phone on me accusing me of misquoting him.
I really think we should start a class action law suite against those scammers. If you are interested, please email me at alaouiedc@gmail.com
The previous Comment was posted on April 1, 2008 at 1:40 pm
I hated 1 & 1 too. My story is very similar with Rafic Alaouie. But just that I haven’t paid them yet. I never received any mails from NCO about this charge. There is no right for them to hold the website and then charge the unreasonable late fee. It is a matter of principle.
Yes, I would love to see some legal action against them. Let me know if u guys start a class action law suite against them, I’ll love to join!!
The previous Comment was posted on April 2, 2008 at 5:31 am
I opened web hosting with 1and1 for personal use and I never even hosted any page. This Feb 08, I got a bill for $23 from billing department. I called the billing department they told that there was a mistake and they will credit me the overcharge and my account is closed. I got a email with credit information. Two weeks I got a collection letter from NCO financial stating that I have to pay $2.0 and since it was due for month a late fee of $18.00 also to paid.
I did not get any information about balance due from 1and1 prior to this and infact they told me that my account is settled. Even if there is a balance due 1and1 would have taken from my credit balance.
So I called the billing department asking about it. They were unco-operative and very arrogant. One of the worst billing department person I ever talked.
The previous Comment was posted on April 6, 2008 at 7:32 pm
I am writing about a company called 1&1 which has a web site at 1and1.com and about their preposterous cancellation policies. I cancelled service with them back in September. I used the online cancellation system and printed my credit receipt.
In April I received a letter from a collection agency demanding payment. I called 1 and 1 and spoke with a very rude unhelpful person. I was informed that even though I cancelled service I still had to pay the bill before they credited the account. Because I didn’t pay the bill and additional 18 fee was added. GO figure.
The previous Comment was posted on April 7, 2008 at 5:40 pm
On sunday a customer rep from 1and1 walked me through changing my password. All 400 emails from my buisness account vanished. The complaints and customer service departments won’t return my emails or address the situation. I envision an ostrich with its head in a hole. Stay away from 1and1.com. I’m moving my domains and website to a much better company.
The previous Comment was posted on April 15, 2008 at 7:24 am
Today I just opened up two letters from 1&1’s wonderful collection agency saying I owe them money (~$50 total) About a year ago I did a domain name and hosting through them (my first time publishing a site) Since then I had pretty much forgotten about the whole thing until these letters arrived. A quick google search enlightened me that my story of an expired credit card, no attempt of contacting the customer, and going right to their collection agency was far too common.
So, what’s the best way to deal with this scam artist of a company? Am I pretty much screwed and need to pay up? And whats the proven method on how to eventually completely cancel out my account so I never have to deal with them again??
The previous Comment was posted on April 25, 2008 at 12:48 am
I don’t know if this is standard policy amongst site providers (can anyone tell me), but apparently all 1and1 support personel have access to our passwords. I thought my information was supposed to be private. When I asked them about this, they told me it was to verify my identity.
They have a ton of personal information of mine to verify my identity on the phone. Why do they need to give any guy/girl off the street who happens to get a job with them access to my privacy?
The previous Comment was posted on April 29, 2008 at 7:46 pm
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General’s office at http://www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely Unsatisfactory rating by going to http://www.bbb.org
3.) File a complaint with the Federal Trade Commission at http://www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is http://www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at http://www.cbs.com, http://www.nbc.com, http://www.abc.com, and http://www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317) 469-7529
The previous Comment was posted on June 2, 2008 at 11:35 pm
hey man join the club. ive been doing tricks, jumping through hoops and sending fruitcake for christmas in order to get my domain privacy turned off so I can transfer my domains away from the horrible 1and1 .
they renewed my domains on an expired credit card and then sent me to collections agency with no real notification (they even left my domains online for 3 months after expiry) . Any normal registrar turns off your service when a payment is declined.. but oooooohhh nooooooooo not 1and1.
After paying their collection agency I had to wait 9 business days before they would remove the billing lock on my account.
Here is the best part of all!!! I requested my AUTH INFO codes and to have my domains unlocked and domain privacy turned off so I can transfer them away. The wonderful support at 1and1 unlocked my domains and provided me with auth info codes BUT BUT BUT…. would not turn off domain privacy protection until I gave them a new credit card to update my billing profile. They refused to remove privacy until I did that. They essentially have held my domains hostage for no reason at all.
I sent them exerpts from ICANN outlining how they are NOT allowed to deny transfer of my domains since I do not owe them any money.
Thought I’d share my lovely experience with you. In the end I ended up giving them a credit card # just so I can be done with their shitty service. Im still waiting fro them to release the domains to the new registrar.
The previous Comment was posted on June 19, 2008 at 5:14 pm
i closed a Account i june 2008 and they never closed it and
they tryed to bill me this may you need to file a Complaint
with Federal Trade Commission i did.
The previous Comment was posted on May 21, 2009 at 1:02 pm
NEVER GOT WEBSITE WORKING AND CANCELLED TWICE- NOW HAVE BEENSENT TO COLLECTIONS- TIRED TO TALK TO CUSTOMER SEVICE- THEY ARE A JOKE
The previous Comment was posted on January 8, 2010 at 8:08 am